Applicability
This policy applies to all physical cleaning products purchased from JieWanjia.pro, including cleaning tools (mops, brooms, cloths, sponges), furniture care items (wood floor wax, stainless steel cleaners), kitchen cleaners (dish soap, degreasing sprays), all-purpose cleaners, and curated cleaning kits. Digital products (if any, e.g., cleaning guides) are sent via email and not subject to shipping rules.
Shipping Destinations
- We ship to all 50 U.S. states, including Alaska, Hawaii, and Puerto Rico.
- International shipping (e.g., Canada, Mexico) is not available at this time. Orders placed with non-U.S. addresses will be canceled, and a full refund will be processed within 2 business days.
Processing Time
- Orders are processed and shipped within 2–3 business days of purchase (excluding weekends, holidays, and peak periods like spring cleaning season).
- During high-demand times (e.g., Black Friday, pre-holiday cleaning prep), processing may take 4–5 business days. We will email you with a tracking number and status update if there is a delay of more than 3 days.
Shipping Methods & Costs
We partner with USPS and UPS for reliable delivery, ensuring cleaning products (especially liquid cleaners and durable tools) arrive safely and intact. We offer two shipping options to fit your timeline:
| Shipping Method | Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 3–5 business days | Free for orders over $55; $4.49 for orders under $55 |
| Expedited Shipping | 1–2 business days | $8.99 (no minimum order value) |
Note: Delivery times are estimates—delays may occur due to weather, carrier volume, or remote locations (e.g., rural Alaska). Liquid cleaners may have minor shipping restrictions, which we’ll note on the product page.
Shipping Confirmation & Tracking
- Once your order ships, we will email you a tracking number (from USPS or UPS) and a direct link to monitor delivery status.
- Tracking information may take 24 hours to update in the carrier’s system—please allow this timeframe before contacting us about missing updates.
Address Changes & Cancellations
- You may update your shipping address or cancel your order within 12 hours of purchase by emailing clean@JieWanjia.pro with your order number and new details.
- After 12 hours, we cannot guarantee address changes or cancellations (as orders may already be packed or shipped). If a package is delivered to the original address, we are not responsible for rerouting, reshipping, or refunding the order.
Lost, Damaged, or Undelivered Orders
- Lost/Undelivered: If your package is marked “delivered” but not received, first check with your local carrier office, neighbors, or building management (for apartments). If confirmed lost, email us within 7 days of the expected delivery date—we will either resend the cleaning product/kit or issue a full refund.
- Damaged in Transit: If cleaning products arrive damaged (e.g., a broken mop handle, a leaking cleaner bottle, a crushed sponge pack), take clear photos of the package and damaged item, then email them to clean@JieWanjia.pro within 48 hours of delivery. We will send a replacement at no cost or issue a full refund (your choice).
Contact Us
For shipping inquiries (tracking updates, delayed packages, damaged items), email clean@JieWanjia.pro. Our team prioritizes resolving shipping issues quickly to get your cleaning supplies to you in time for your tasks.